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Head of Order Management & Logistics

Developing, leading, maintaining, and scaling up the business processes within customer service, logistics, warehousing, and order management

We have gathered 4 critical functions in one team to create the best synergies and the most value-adding processes. Therefore, we are looking for an experienced and result-driven Director to lead and develop our new global “Order Management & Logistics team”.

The role

In the role as Head of Order Management & Logistics you will be reporting directly to EVP, Head of Operations, and be part of a strong management team, who are eager to develop our business processes and create value across the different teams within Operations and PanzerGlass. You will be responsible for developing, leading, maintaining, and scaling up the business processes within customer service, logistics, warehousing, and order management.

You will lead the way by setting the example and walking the extra mile to create strong results in supporting the salespeople and ensuring happy customers internal as well as external. We expect you to be “hands-on” and engage as an active part of the team focusing on both strategic tasks, large projects as well as daily business. Last, but not least, we expect you to be an outstanding leader, who can unleash the full potential of the strong team and be their sparring partner, coach, and mentor.

The role is global and you will be leading a team located in both Dubai and Denmark and looking into the future also Asia and potentially the US.

The perfect match

To be successful in the job you have well-equipped tool box and know how to develop and optimise global processes in an international sales organisation. You have outstanding stakeholder management skills and know how to set a strategic direction the organisation supports and understands. When it comes to creating results – the sky is the limit and that is what you strive for - always!

You are open-minded, hard-working, and willing to adapt to an ever-changing environment. You set the bar high when it comes to creating results and you have a lot of hunger for being successful and to develop personally - and most importantly you get the job done no matter what!


  • a company with best in class employee survey results (Number 2 on the Great Place to Work list in 2019)
  • a unique opportunity to join a global fast-growing organization
  • great opportunity for professionally and personally development
  • professional and highly skilled colleagues, who set the bar high
  • flexible working hours
  • numerous social and professional events


  • act as a playing coach for the different team
  • establish and drive a new purchase department
  • develop, optimise and implement processes within the four areas – customer service, logistics, warehousing, and order management
  • develop new global standards / process that improves the performance of PanzerGlass
  • make a detailed financial overview of the costs for running the 4 different teams and suggest improvements based on the analysis in terms of systems, processes, tools, etc.
  • be an active sparring partner to the sales organisation to ensure being one step ahead of all purchase orders and deliveries
  • develop the different team members to become even better than they are today
  • set up goals and KPI for each employee and the 4 teams
  • follow up on the individual KPI’s with your people
  • make sure that we live up to KPI’s within the strategic drivers and the strategic actions

QUALIFICATIONS – we expect that you:

  • have 5+ years of experience from a similar position – preferably from a sales organisation
  • have an excellent understanding of the value chain of a company
  • are excellent in documenting, improving and implementing new processes ensuring commitment from your team and the rest of the organisation
  • are an excellent communicator who can explain the value of the improved processes
  • experienced with robot warehousing is an advantage – as you will be responsible for our upcoming robot warehouse
  • you have experience from an international organisation
  • you are fluent in English and Danish both oral and written
  • you are a manager by heart and lead you people by being a role model

PERSONAL SKILLS – we expect that you:

  • are an outstanding leader and able to lead on the distance as well
  • you are structured and work methodically
  • are solution-oriented and see opportunities where others see obstacles
  • you have a strong business mindset and the ability to understand new business and products quickly
  • take pride in creating strong relationships externally as well as internally
  • have a positive attitude: no job too big, no job too small
  • love a challenge and do not take no for an answer
  • are able to juggle many different tasks at a time
  • are able to work independently, make good decisions fast, and are not afraid of taking on responsibility

Questions and application

If you have any questions regarding the position or PanzerGlass, please contact EVP, Operations Casper Aaen on email: caaa@panzerglass.com

The application deadline is 01/09/2020.

We will screen candidates as we receive applications and conduct interviews ongoing.

Start date: as soon as possible

Or, know someone who would be a perfect fit? Let them know!


Delta 8
8382 Hinnerup Directions info@panzerglass.com +4544226100 View page


We expect our employees to do their very best every day. Therefore, we have a lot of great benefits for our employees, these include:

  • Interesting career opportunities across the entire world

  • Discount schemes, mobile phone and laptop

  • Gym membership and health insurance

  • Company parties and celebration of big accomplishments

Work life balance

Work-life balance is a key priority at PanzerGlass, and all employees have the freedom with responsibility to plan their own work day and deliver on promises and deadlines.

We believe flexibility from both employer and employee is vital in today’s world, and that employees perform at their best if a healthy balance between work and spare time is sustained.


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